AI in banking sector

AI in banking sector

Publish date : 2024/06/10

AI in banking sector
First of all, In the banking industry, artificial intelligence (AI) has become a disruptive force that 
is changing how banks function, engage with clients, and handle risk. AI technological developm
ents over the last ten years have opened the door for creative applications that have transformed c
onventional banking procedures and offerings. Artificial Intelligence (AI) has become a crucial c
omponent of today's banking environment, from increasing fraud detection using complex algorit
hms to improving customer care through intelligent chatbots. In order to help financial institution
s stay competitive and fulfil changing client expectations, this introduction delves into the compl
ex role that artificial intelligence (AI) plays in the banking industry. It does this by looking at the 
main uses, advantages, and difficulties of AI.

Chatbots in banking sector:
An excellent example of chatbots in the banking sector is Bank of America's virtual assistant,
Erica. Erica is an AI-powered chatbot integrated into the Bank of America mobile app.
Customers can interact with Erica via voice or text to perform various banking tasks, such as
checking account balances, transferring funds between accounts, paying bills, and even getting
personalized financial insights and guidance. Erica uses natural language processing (NLP) and
machine learning algorithms to understand customer queries and provide relevant responses,
offering a convenient and efficient way for customers to manage their finances.
Example of chatbots in the banking sector in Azerbaijan is ABB chatbot. With ABB chatbot,
customers can find answers to all their questions without coming to the bank and are satisfied
with their time.

Fraud Detection:

Banks use computer based intelligence calculations to break down huge volumes of exchange information progressively to distinguish uncommon examples and banner expected deceitful exercises, assisting with forestalling monetary misfortunes.

Credit Scoring:

artificial intelligence fueled credit scoring models examine different information focuses to evaluate the financial soundness of advance candidates more precisely and effectively than conventional techniques, empowering banks to go with better loaning choices.

Customized Suggestions: 

Banks  influence artificial intelligence calculations to break down clients' exchange history, spending examples, and inclinations to give customized item proposals, for example, custom-made monetary guidance or designated advertising offers. Risk The executives: computer based intelligence advances help banks evaluate and oversee gambles all the more actually by dissecting market information, monetary patterns, and other applicable elements to distinguish possible dangers and streamline risk moderation procedures. 

Client care Robotization: man-made intelligence controlled chatbots and remote helpers are utilized by banks to give nonstop client assistance, answer inquiries, help with account the board, and even assistance clients with essential financial errands, for example, moving assets or covering bills. These are only a couple of models, and simulated intelligence keeps on upsetting different parts of the financial business, driving proficiency, further developing navigation, and upgrading the general client experience.


In conclusion, the integration of AI in the banking sector holds tremendous potential to enhance efficiency, security, and customer experience. Through the automation of routine tasks, personalized services, and advanced fraud detection, AI enables banks to adapt to the evolving demands of the digital age while fostering trust and innovation in financial services. As AI continues to evolve, its impact on banking is poised to reshape the industry landscape, driving further advancements in operational excellence and customer satisfaction.

FROM: Nazakat Humbatova


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